Frequently Asked Questions

Most fitness centres can have our tools fully integrated within 1-2 weeks. The timeline depends on the complexity of your existing systems and the scope of features you want to implement. We provide comprehensive onboarding support, including data migration assistance, staff training, and initial campaign setup to ensure a smooth transition.

Yes, our platform is designed to integrate seamlessly with popular gym management software including ClubReady, Mindbody, Glofox, and many others. We also offer API connections for custom systems. Our technical team will work with you to ensure your existing workflows remain intact whilst adding powerful automation capabilities.

We offer comprehensive training including live onboarding sessions, detailed documentation, video tutorials, and ongoing support. Our Customer Success team provides dedicated assistance throughout the implementation process and continues to help you optimise your engagement strategies for maximum results.

Our platform supports various message types including welcome sequences for new members, workout reminders, class booking confirmations, birthday messages, milestone celebrations, re-engagement campaigns for inactive members, and personalised fitness tips. All messages can be customised to match your brand voice and member preferences.

Absolutely. Our system automatically segments members based on activity levels, membership type, class preferences, visit frequency, and engagement patterns. You can also create custom segments based on specific criteria relevant to your business, ensuring each member receives the most relevant and motivating communications.

Our analytics dashboard provides real-time insights into member engagement patterns, identifies at-risk members before they cancel, tracks the effectiveness of your communication campaigns, and highlights opportunities for improvement. You'll see detailed metrics on open rates, response rates, member satisfaction scores, and retention trends to make data-driven decisions.

Our pricing is based on the number of active members in your fitness centre and the features you need. We offer flexible plans designed for different business sizes, from boutique studios to large gym chains. Contact us for a personalised quote based on your specific requirements and member count.

We offer both monthly and annual subscription options. Whilst there's no mandatory long-term contract, annual subscriptions come with significant cost savings and additional features. We're confident in the value our platform provides and want you to stay because you see real results, not because you're locked into a contract.

We maintain the highest standards of data security with encryption at rest and in transit, regular security audits, secure data centres, and strict access controls. Our platform is fully GDPR compliant and we follow industry best practices for data protection. Your members' personal information is always kept secure and confidential.

Yes, you retain complete ownership of your member data. We simply process the data on your behalf to provide our services. You can export your data at any time, and if you ever decide to stop using our platform, we'll ensure you have access to all your data and will securely delete it from our systems as requested.